We hope you absolutely love your new bike. Not loving it? Let us know.
Free Return Criteria
Returns will only be accepted if:
- product is in new condition
- purchase was made within 30 days,
- original packaging is included,
- proof of purchase is submitted, and
- package is shipped within the United States.
Unsure if your return meets these criteria? Give us a call at 800-377-4532 M-F 8am-5pm Pacific, or start the process below.
- Contact us here to begin the process
- A IZIP customer care team member will reach out to you within two business days.
- Once approved, our customer care team will help determine the best way to return your order. These
- You take care of the packaging and shipping yourself (to help with shipping costs we can provide a call tag for a $75 fee). Need help boxing? Watch the video for bike repackaging .
- Drop your unboxed bike off at the local shop where you picked up your order.
- Have a mobile shop come to you for pickup where available. (Please note: Mobile service carries a $50.00 pickup fee, which will be collected by the shop at time of pickup.)
- Due to new safety procedures implemented as a result of COVID-19, all returns will be quarantined upon arrival at the warehouse. Please allow up to 3 weeks for refunds to be processed. Credit will be applied to the original credit card used in the transaction.